Overview
We strive to ensure complete customer satisfaction with their purchases. If you are not satisfied with
the product you purchased, you can return it according to the following conditions.
Return Period: 14 Days
You have 14 days from the date of product receipt to submit a return request.
Return Conditions
For a return request to be accepted, the product must:
- Be in its original condition with all accessories and packaging
- Not have been used or damaged
- Include the original purchase invoice
- Be requested within 14 days of receipt
Non-Returnable Products
The following products cannot be returned:
- Customized or specially designed products
- Perishable products (such as food and beverages)
- Opened products that cannot be returned for health reasons
- Digital products that cannot be downloaded again
- Gift cards and vouchers
How to Request a Return
- Contact us via email: hello@ghurza.net
- Or use the contact form on the website
- Provide the order number and reason for return
- We will send you return shipping instructions
Return Costs
- Return due to seller error: Completely free
- Return due to dissatisfaction: Buyer bears the return shipping cost
- Return for damaged products: Free if reported within 48 hours
Refund Processing
- Inspection: We verify the product condition within 2-3 business days
- Approval: We send confirmation of approval or rejection
- Refund: The amount is refunded within 5-7 business days of approval
- Refund Methods: Same as the original payment method
Exchange Policy
Products can be exchanged for the same value or another product:
- The original product must be in excellent condition
- Same return conditions apply
- Additional fees may apply for higher-value products
Defective or Damaged Products
If the product arrives damaged:
- Contact us immediately within 48 hours of receipt
- Send photos of the damage and packaging
- We will arrange free product pickup
- It will be replaced or fully refunded
Exceptions and Limitations
- We do not accept returns for products that have been used or damaged due to misuse
- We may not accept returns for high-value or customized products
- We reserve the right to reject return requests in cases of fraud
- Policy may vary by specific seller
Contact Us
For any inquiries about returns or refunds:
- Email: hello@ghurza.net
- Subject: Return Request - Order Number [Your Order Number]
- Response Time: Within 24 business hours
Frequently Asked Questions
How long does it take to process a refund?
Usually takes 5-7 business days from the date of return approval.
Can I return a product that has been opened?
It depends on the product type. Some products cannot be returned after opening for health or safety
reasons.
What if the product was damaged upon arrival?
If the damage is obvious, contact us immediately and we will arrange product pickup and free replacement.
Last Updated
This policy was updated on: December 14, 2025
We reserve the right to update this policy at any time. Changes will be effective immediately upon
publication on the website.
